Refund policy

Savile London

At Savile London, we take pride in the quality and craftsmanship of our products. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy in line with UK consumer regulations.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original packaging, tags, and accessories must be included

  • The product must show no signs of use, damage, or wear

Items returned that do not meet these conditions may be refused or returned to the customer.

How to Start a Return

To initiate a return, please contact us at:

Email: support@savilelondon.com
Connect with our customer support on WhatsApp (Click whatsapp icon to start)

Please include:

  • Your order number

  • Reason for return

  • Photos if the item is damaged or incorrect

Once your return request is approved, you will receive instructions on how and where to send your item.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect

  • We recommend using a tracked and insured service, as Savile London is not responsible for items lost in transit

Refunds

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund

  • Approved refunds will be processed to your original payment method

  • Please allow 2-5 business days for the refund to appear, depending on your payment provider

Damaged or Incorrect Items

If you receive:

  • A damaged item

  • A defective product

  • An incorrect order

Please contact us within 48 hours of delivery with clear photos. We will resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Items showing signs of use or damage caused after delivery

  • Items returned outside the 14-day return window

Exchanges

We do not currently offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Savile London Support
Email: support@savilelondon.com

Connect with our customer support on WhatsApp (Click whatsapp icon to start)